Refund Policy

At Barbil Eats, we strive to provide you with the best food delivery experience. If you encounter any issues with your order, we want to make it right. Please read our refund policy below.

1. Eligibility for Refunds

You may request a refund if:

• You receive the wrong item.
• Your order was not delivered.
• There are issues with food quality (expired, spoiled)in the process of delivery.
• Delivery exceeds 30 minutes beyond the estimated time.

2. Time Frame for Requests

Refund requests must be made within 24 hours of delivery.

3. Refund Process

To request a refund:

• Contact our customer service through the app or our website.
• Provide your order number and a description of the issue.
• Attach any relevant photos.

4. Refund Method

Refunds will be processed to the original payment method and may take 5-7 business days.

5. Non-Refundable Items

Refunds cannot be issued for:

• Orders placed during promotional events.
• Custom orders.

6. Customer Service Contact

For assistance, contact us at:

• Email: barbileats@gmail.com
• Phone: +91 96927 99292
  

7. Policy Changes

Barbil Eats reserves the right to update this policy. Customers will be notified of any changes through the app.

Thank you for choosing Barbil Eats!